This page contains all the questions we are commonly asked. If you can't find the answer to your question then please contact us and we'll be happy to help. Please click on any of the questions below to display the answer.
How often should a mobility scooter be serviced?
At MES we recommend a new scooter is serviced 6 months after date of purchase and then every 12 months. Older mobility scooters should be serviced every 12 months.
Can I ride my mobility scooter in the rain?
It is not recommended that you take your mobility scooter out on very wet days. The odd shower shouldn't pose a problem and your mobility scooter should never be ridden through puddles at high speed or through long wet grass.
How far will my mobility scooter take me with fully charged batteries?
20km's to be safe. Your mobility scooter manual may say further and this varies from mobility scooter to mobility scooter. You need to take into account things like the number of hills, weather conditions, riders weight and the age of the batteries.
Can I ride my mobility scooter on the road?
Only to cross the road. Mobility scooters are not motor vehicles and must be ridden on foot paths whenever possible.
My grandmother has a mobility scooter that is getting slower and the batteries do not last long even when fully charged. What can we do to make it new again?
Mobility scooter batteries normally last 2 - 3 years. If your Grandmother's batteries are this old it is possible that they may require replacing otherwise the mobility scooter or battery charger may have a fault.
What makes a good mobility scooter?
Quality - something that has a strong chassis, suspension which softens those hard bumps (important for someone with back injuries or a disability), a solid body that does not flex, and a reliable brand. i.e. a brand of mobility scooter that has been on the market for a number of years and has a proven track record.
I bought a mobility scooter from someone else. Can you service it?
Yes - MES is the largest mobility scooter service company in the BOP. We'll service anything.
